SmallBizGenius Analysis
Enterprise Rent-A-Car faces scrutiny in customer reviews, with many citing negative experiences. While some customers praise specific locations and employees, recurring issues raise concerns about overall service quality.
Category Breakdown
Scores based on analysis of 284 recent reviews
Vehicle Availability
2.0/10Many reviewers report that their reserved vehicle was not available upon arrival. This often leads to long wait times, vehicle substitutions, or complete cancellation of the rental agreement.
18 reviews mention thisCustomer Service
3.0/10Customer service experiences vary widely, with some reviewers praising specific employees for their helpfulness and professionalism, while others report rude, unhelpful, or dismissive behavior from staff. Some reviewers also mention difficulty resolving issues with corporate customer service.
25 reviews mention thisUnexpected Charges & Billing Issues
2.5/10Several reviewers report unexpected charges or billing discrepancies after returning their vehicle. These include charges for gas despite refilling the tank, damage claims for pre-existing damage, and price increases after the rental agreement was signed.
15 reviews mention thisVehicle Condition
3.5/10Some reviewers report receiving vehicles that were dirty, damaged, or had mechanical issues. These issues range from minor cosmetic damage to serious problems like oil leaks or faulty equipment.
12 reviews mention thisLocation-Specific Experiences
6.0/10Experiences seem to vary significantly depending on the specific Enterprise location. Some locations consistently receive positive feedback, while others are frequently criticized for poor service and vehicle issues.
10 reviews mention thisDeposit Returns
4.0/10A few reviewers mentioned delays in receiving their deposit back after returning the vehicle, suggesting a potential issue with the deposit return process.
3 reviews mention thisPros & Cons
What Customers Love
"The hire vehicle was excellent, new, very low mileage, immaculate. The service from all parties and at all points was stress free. All employees helpful and accommodating. I would definitely hire fro..."
"The manager Ken sent messages as soon as I rented and then when I returned making sure that I had an excellent rental."
"I had a great experience renting a car from Enterprise at Berlin Airport. The service at pickup was friendly, professional, and efficient, making the whole process quick and stress-free."
Common Complaints
"Well I went up there to do a pick up which I ordered 3 weeks ago the vehicle wasn’t available and today was my leave out day thru was so unprofessional and in-considered and money hungry. This will be..."
"The female manager at the 9th Avenue location in pensacola florida was an absolute rude and hateful person! Put my children in an unsafe vehicle and didnt even care. Told us to leave and she was not..."
"BAIT AND SWITCH!!!!!! I signed a contract with one price and they then charged my insurance company a different amount."
"I won’t be going back to enterprise because the car they gave me was trashed and according to their clean policy, the vehicle is supposed to be sanitize and cleaned before the next customer takes it o..."
"I would leave zero stars if possible. I got here and have been waiting for over 2 hours for a car that was promised to me in 45 minutes."
Common Questions About Enterprise
Answers derived from customer review patterns
Is Enterprise legit and trustworthy?
Enterprise is a well-established car rental company, but reviews indicate a lack of consistency in service and reliability. While some customers report positive experiences, a significant number describe issues such as unavailable vehicles, unexpected charges, and poor customer service. The experiences seem to vary greatly depending on the specific location. Due to the high volume of negative feedback, it's advisable to proceed with caution and carefully document all aspects of the rental agreement.
Based on 45 reviewsDoes Enterprise have good customer service?
Customer service at Enterprise appears to be inconsistent. Some reviewers praise specific employees for their helpfulness and professionalism, highlighting instances where they went above and beyond to assist customers. However, a larger number of reviewers report negative experiences with rude, unhelpful, or dismissive staff. The ability to resolve issues effectively also seems to vary, with some customers struggling to get satisfactory resolutions from both local branches and corporate customer service.
Based on 30 reviewsIs Enterprise worth it for small business?
Whether Enterprise is worth it for small businesses depends on their priorities and risk tolerance. If cost is the primary concern and the business is willing to tolerate potential inconveniences, Enterprise might be a viable option. However, the frequent reports of vehicle unavailability, unexpected charges, and inconsistent customer service could lead to disruptions and added expenses, potentially outweighing any initial cost savings. Small businesses that require reliable transportation and value consistent service may want to consider alternative rental companies with more positive reviews.
Based on 20 reviewsWhat is Enterprise's vehicle availability like?
Vehicle availability is a significant concern for many Enterprise customers. Numerous reviewers report arriving to pick up their reserved vehicle only to find that it was not available. This can lead to long wait times, vehicle substitutions (often downgrades), or even complete cancellation of the rental. Reserving well in advance does not seem to guarantee vehicle availability, and this issue appears to be a recurring problem across multiple locations.
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